Scan2Docx Document Scanner FAQs

Below is a collection of questions and answers which our prospective customers typically pose. If you have a question, which is not listed below, please do not hesitate to contact us.

1. What can I do with the document scanner?

Scan2Docx is a camera-based document scanner that ships with highly innovative software.

It is used to:

  • Scan, save and print paper documents.
  • Convert scans to editable documents using its built-in OCR software.
  • Archive documents digitally to free up desk space and increase their lifespan.
  • Capture physical concept models, existing accessories, anatomical or other 3D objects.
The Scan2Docx document scanner at the letter position.

2. Does the document scanner have a lighting source?

The document scanner integrates an LED lighting unit, which is located at the end of the scanners' arm. It can be turned on and off using the switch at the base of the scanner. Thanks to its defuse light, the lighting unit equally and evenly illuminates the whole page.

3. Where can I download the Scan2Docx software?

The document scanner software ships with Scan2Docx. It is not available for public download. If you have misplaced your installation CD, please contact our customer care department.

4. How do I use the document scanner?

You can download the getting started guide and video tutorial below to learn how to use the document scanner.

5. Is the document scanner Mac compatible?

No, unfortunately not. Scan2Docx is currently compatible only with Microsoft® Windows.


6. Is the document scanner Linux compatible?

No, unfortunately not. Scan2Docx is currently compatible only with Microsoft® Windows.


7. What is OCR?

OCR stands for Optical Character Recognition, which refers to the technology that converts the scanned image of printed matter or handwritten notes into editable characters. Data processing involve scanning the printed paper, analysis of the scanned image and translation of the character image into character codes. OCR is widely used to capture the content of books and documents without tedious manual data entry.

8. How often should I clean the document scanner?

Unlike flatbed and sheet-fed document scanners, the Scan2Docx document scanner does not need to be cleaned every day or after scanning a high volume of documents. You should only clean the document scanner, if the cameras' lens is covered with dust, stains or fingerprints.

9. How should I clean the document scanner?

Ultra Plush Microfiber Polishing Cloth (photo copyright © 2012

You can start by using a lens brush to sweep dust off the lens of the document scanner. Then, you can clean the lens with a microfiber cleaning cloth, such as the one illustrated to the left, or a disposable lens wipe. Do not use paper tissues as they will scratch the lens. You can clean the body of the document scanner using a slightly moist, but not wet, soft cloth.


10. How can I share scans with other people via e-mail?

Share documents via drag-and-drop.

The software that ships with the document scanner shows thumbnails of the scans in the left-hand pane of its toolbar window after documents have been scanned. These scanned images can be easily moved to an e-mail application via drag-and-drop. Once an e-mail has been sent, the recipient receives the scanned documents as attached JPG files.


11. Where can I buy the document scanner?

Currently, The Imaging Source is in the process of setting up a network of dealers to resell the document scanner throughout the world. Indeed, if you are interested in becoming a reseller, please contact us. In the meantime, please contact us directly, if you wish to purchase the document scanner or request a demonstration.


Contact The Imaging Source

The Imaging Source, LLC
6926 Shannon Willow Rd, Suite 400
Charlotte, NC 28226
United States

Tel:+1 704-370-0110Fax:+1 704-542-0936